Delivery Information

As long as the items ordered are in stock, and your order has been placed before 2pm we will send out your item for next day delivery by courier. Orders received on a Friday will be delivered Monday and orders placed on a Saturday or Sunday will be processed on the following Monday for delivery Tuesday.  When items are not in stock, they will be placed on back order and sent to you at the earliest availability. Should the lead time be longer than 7 days, we shall contact you to inform you of such. Please feel free to contact us if you need to receive your item(s) by a specific delivery date or if the order is urgent.

Delivery to Mainland UK Only

Delivery costs £6 plus vat regardless of qty ordered or a number of parcels delivered. The more you order the cheaper the delivery.

Offshore Carriage Terms

Areas which are not Mainland UK destinations include the Isle of Man, Isle of Scilly, Highlands, Jersey, Guernsey, Inner and Outer Hebrides, Orkneys, Shetland and the Republic of Ireland. These may be subject to an additional delivery charge. However, should you prefer, we would be more than happy to deliver your order to a Mainland UK destination for you to then arrange further shipping from. This is often dependent on the quantity of goods to be delivered and we shall contact you to provide you with the best carriage price we can offer at the time of receiving your order.

Returns Policy

If we supply you with incorrect (or faulty goods) please get in touch straight away so we can correct our mistake and supply the correct product(s).

Your assistance in returning the goods sent in error will be required, and we will, of course, cover the agreed associated shipping costs. We will normally arrange collection, or ask you to post the goods back by recorded delivery. If you choose to return goods using any other method, we reserve the right to only refund what it would have cost us to arrange collection by our courier.

…If after delivery, you want to cancel the order, please contact us so we can discuss the practical arrangements for returning the goods. We are an ethical business and strive to offer the highest levels of customer service but we have to reserve the right, at our discretion, to:

  • charge a restocking fee;
  • not refund outbound carriage costs (based on the actual cost to us); and make you pay for the return of the goods in a saleable condition.

©2021 Orion Medical Supplies Ltd

Unit 1 Arkwright Park, Arkwright Road, Bicester, Oxon, OX26 4AF
Registered in England and Wales. No: 8181275
Registered Vat No: 142018357

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