Returns Policy

If we supply you with incorrect (or faulty goods) please get in touch straight away so we can correct our mistake and supply the correct product(s).

Your assistance in returning the goods sent in error will be required, and we will, of course, cover the agreed associated shipping costs. We will normally arrange collection, or ask you to post the goods back by recorded delivery. If you choose to return goods using any other method, we reserve the right to only refund what it would have cost us to arrange collection by our courier.

…If after delivery you want to cancel the order, please contact us so we can discuss the practical arrangements for returning the goods. We are an ethical business, and strive to offer the highest levels of customer service but we have to reserve the right, at our discretion, to:

  • charge a restocking fee;
  • not refund outbound carriage costs (based on the actual cost to us); and
  • make you pay for return of the goods in a saleable condition.

©2019 Orion Medical Supplies Ltd

Unit 1 Arkwright Park, 126 Churchill Road, Bicester, Oxon, OX26 4XD
Registered in England and Wales. No: 8181275
Registered Vat No: 142018357

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